# We lost connection with your creator account

What the disconnected-creator warning means and where to reconnect the account.

URL: https://help.substy.ai/en/articles/we-lost-connection-with-your-creator-account
Language: en

The amber We lost connection with your creator account banner means Substy needs you to reconnect the selected creator before account-dependent features can continue normally.

## What to do

Use the current reconnect guide for the full workflow: [Reconnect a disconnected creator account](https://help.substy.ai/en/articles/reconnect-a-disconnected-creator-account).

## What can be affected while disconnected

-   Messages, AI Chatter, automations, statistics sync, scheduled content, and other platform-dependent actions may pause or fail until the creator is reconnected.
    
-   Your Substy setup is not removed just because the creator disconnected.
    
-   If verification is requested during reconnect, complete the prompts shown for that creator account.