# Withdraw your Telegram Stars

Find the Stars your bot has earned, then withdraw them from the bot’s balance in Telegram through Fragment.

URL: https://help.substy.ai/en/articles/withdraw-telegram-stars
Language: en

When fans buy paid media from your Telegram account, the Stars go to the balance of the bot you connected to Substy. Substy shows this balance, but it cannot withdraw Stars for you. You withdraw them yourself in Telegram, which sends the payout through Fragment to a TON wallet.

If you have not connected Telegram yet, start with [Connect your Telegram account](https://help.substy.ai/en/articles/connect-telegram-business).

## Check your bot’s balance in Substy

1. Open **Creators**, then choose **Payouts**. You need View payout balances access.
2. Find your Telegram creator. Its balance is shown in Stars as **Bot balance**.

The Summary shows the total as **Telegram bot balance**, with **Check Telegram to withdraw**. Telegram does not tell Substy how much of the balance you can withdraw now, so **Withdrawable** shows **Unavailable**. There is no withdrawal action for Telegram creators in Substy, and they cannot be included in a bulk withdrawal.

## Before you withdraw

- **Use the account that owns the bot.** Only the bot’s owner can withdraw: the Telegram account that created the bot in [@BotFather](https://t.me/BotFather).
- **Turn on Two-Step Verification.** Telegram asks for the owner’s Two-Step Verification password before it opens the withdrawal.
- **Have a TON wallet ready.** Fragment sends the payout to the TON wallet address you enter.
- **Allow time.** Stars you receive can take up to 21 days to become available for withdrawal.
- **Check the minimum.** Telegram sets a minimum and a maximum for each withdrawal and shows them in the app.

## Withdraw your Stars in Telegram

1. In Telegram, using the account that owns the bot, open your bot and its Stars balance.
2. Start a withdrawal and choose how many Stars to withdraw.
3. Enter your Two-Step Verification password.
4. Telegram opens a Fragment page. Enter your TON wallet address and confirm.

Check the wallet address before you confirm. Telegram cannot reverse a withdrawal sent to the wrong wallet. Labels can differ depending on your Telegram app and language.

## Follow your withdrawals in Substy

Withdrawals made from your bot’s balance appear in **Creators** > **History** with their amount in Stars and their status. You need View payout history access to see History.

## If you cannot withdraw

- **No withdrawal option:** check that you are signed in to the account that owns the bot.
- **Balance too low:** some Stars may still be waiting to become available, or the available amount is below Telegram’s minimum.
- **Fragment cannot pay you:** Fragment may be unable to pay out to some users or in some countries.