AI Troubleshooting

• Add Media Context to Improve AI Accuracy

  Learn how to add context to your media files so the AI accurately describes your content during conversations.Few readers

• Why the AI Isn't Answering to Fans

  If your AI seems inactive or stops responding, follow this checklist to identify and fix the issue.Few readers

• How to Copy Debug Info for AI Issues

  Learn how to retrieve and share AI debug information when reporting issues to support.Few readers

• How AI Negotiation Works

  Learn how AI negotiates PPV prices to maximize your revenue.Few readers

• How Memory Works — Your AI Remembers Like a Real Person

  Learn how Substy's AI builds and maintains a living memory of every fan — remembering what matters, naturally forgetting what doesn't, and getting sharper with every conversation.Few readers

• Customizing AI Behavior

  Learn how to customize the AI's conversation pacing, content delivery speed, negotiation style, emoji usage, and disclosure settings per creator.Few readers

• Script Rotation

  The Script Rotation feature controls how often the AI switches between your existing scripts to keep activity realistic and varied for each fan. What It Does Script rotation ensures your AI doesn't always use the same sequence when interacting with fans.It automatically changes the active script after a set interval — helping your model appear more natural by varying scenes, outfits, or activities throughout the day. How ItFew readers

• How to Handle Custom Requests with Automations

  Custom requests (like sextapes, personalized videos, or custom content) often need a human touch. This guide shows you how to automatically detect these requests and hand control back to your team.Few readers

• How the AI Memory System Works

  Understand how Substy's AI remembers fan details across conversations for more personalized interactions.Few readers

• Banned Keywords

  Control which words and phrases are blocked across AI chatter, message templates, and the chat interface to ensure safe and compliant conversations.Few readers

• What Is AI Chatting?

  An introduction to Substy's AI Chatting system -- how it automates fan conversations, sends PPVs, negotiates prices, and prevents duplicate content.Few readers

• How to Use AI Personas

  The AI Persona feature allows agencies to define how the chatbot communicates with fans. Each persona determines the tone, personality, and emojis used during conversations, so the AI perfectly matches the model's brand and audience. Where to Find It Go to Chatter AI → Settings → AI Persona. This tab displays all available Persona Presets — the different styles your AI can use when chatting. (https://6807739ac03ce90be072da2a.featurebase-attachments.com/c/article/698a3f95e0Few readers

• Understanding AI Modes

  Learn the differences between Substy's AI modes — Full, Hybrid, and Disabled — and how to pick the one that best fits your agency's workflow.Few readers

• Conversation Speed and Sexting Modes

  Understand how to configure Conversation Speed, Sexting Mode, and Negotiation Mode to control the AI's pacing and sales approach.Few readers

• Configuring Creator Information

  Set up your creator's profile so the AI can chat authentically. This guide covers all the required fields including general info, physical attributes, interests, and languages.Few readers

• How Substy's AI Respects Platform Guidelines

  Learn how Substy uses dedicated AI safety tools to verify every AI output complies with platform guidelines.Few readers

• Understanding Hybrid Mode and Stop Conditions

  Learn how Hybrid Mode works, how to configure stop conditions, and when the AI hands conversations over to your team.Few readers