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FAQs & Troubleshooting
Find answers to common questions about Substy, troubleshoot issues, and get quick solutions.
Supported Platforms and Feature Comparison: OnlyFans vs Fanvue
A detailed comparison of OnlyFans and Fanvue features on Substy, including platform-exclusive capabilities and how to connect your accounts.
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How to Contact Substy Support
Get help from the Substy team — find all the ways to reach our support.
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Using the Vault to Manage Your Media
Learn how to store, organize, and manage all your creator media content in one central location.
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Do you use private proxies?
Yes, we use private and dedicated proxies for your accounts — 1 proxy per account.
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How to Install the Substy App
Learn how to install Substy as a desktop app for faster access and a cleaner experience.
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We lost connection with your creator account
Troubleshooting guide for the "We lost connection with your creator account" warning banner and how to reconnect.
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