Questions et dépannage
7 articlesDoes Substy include proxy support?
Substy includes built-in proxy support for secure creator connections, so you do not need to manage separate proxy services.
1 min de lectureWe lost connection with your creator account
What the disconnected-creator warning means and where to reconnect the account.
1 min de lectureSupported platforms and feature availability
Compare verified feature availability for OnlyFans, Fanvue, and MYM in Substy.
2 min de lectureWhy a page or action is unavailable
Check the selected creator, your access, the creator's plan, and platform availability when a page or action is missing or locked.
1 min de lectureInstall the Substy app
Install Substy from the top navigation or add it to an iPhone or iPad Home Screen.
1 min de lectureContact Substy support
Contact the Substy team from the app and share useful details without exposing private information.
1 min de lectureReconnect a disconnected creator account
Reconnect a creator from the warning banner or Creator Management and confirm the connection is restored.
1 min de lecture