SubstyHelp center

Understand Creator Statistics

Use Creator Statistics to filter creator-account performance, review current metrics, and compare permitted creators.

Open CRM > Creator Statistics. This dashboard summarizes creator-account performance. Employee Statistics instead compares performance attributed to people and AI.

Check access and creator scope

  • Creator Statistics is available from the Free plan.

  • You need View creator performance access. The main creator-performance statistics are limited to the creators you are permitted to access.

  • For those main statistics, view all permitted creators together or select one creator. This creator scope does not describe the separate Tracking Links panel.

Filter the dashboard

  • Choose Today, Last 7 days, Last 30 days, or a custom range.

  • Switch between Net and Gross.

  • Use Daily, Weekly, or Monthly grouping when the selected range supports it.

Read the metric cards

  • Total Earnings

  • Revenue by AI

  • Total New Fans

  • Total PPV Sent

  • Unlock Rate

  • Total Messages Sent

  • Average PPV Paid

  • Revenue by Others

  • Total PPV Paid

  • LTV

  • Golden Ratio

Review the dashboard sections

  • Earnings and fan charts

  • Revenue breakdown

  • Creator comparison table

  • Tracking Links, a separate panel shown when usable tracking data is available; do not assume it follows the main creator selection

If data does not load

  • If the main statistics request fails, choose Retry.

  • An empty creator table shows No creator data available.

Still need help? Open Substy and contact support.