Manage wallet balance and low-balance alerts
Monitor your wallet, configure low-balance email alerts, add credits, and understand balance-related AI recovery.
Use Billing Overview to monitor the organization wallet, add credits manually, and configure an optional low-balance email alert.
Check your wallet
Open Billing and stay on Overview. Available Balance shows the wallet used for creator subscriptions and AI commission usage.
Add credits manually
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Make sure you have Top up billing wallet access.
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On Overview, select Add Credits.
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Choose Card or Crypto and complete the form.
Configure a low-balance alert
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Make sure you have Manage billing access, then select Notifications on Overview.
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Turn Low balance alerts on or off.
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When alerts are on, enter a non-negative Threshold and save. The low-balance check includes balances at or below that amount. Notifications depend on the applicable preferences, and repeat alerts are suppressed; do not expect an email after every balance change.
Automatic top-up settings
Overview also includes Automatic top-up, with a threshold, top-up amount, and saved-card selection. Review the settings and authorization before enabling it. See Add a payment method for access requirements and saved-card controls. Continue monitoring your balance and payment status; a configured rule is not confirmation of a completed payment.
What happens at a non-positive balance
If the wallet becomes zero or negative, Substy pauses AI for creators whose AI was enabled. After a completed Card or Crypto payment through Add Credits returns the wallet to a positive balance, Substy re-enables only creators it paused for that balance condition.
Refresh the displayed balance
If an Add Credits payment has completed but Available Balance has not refreshed, use the refresh control on Overview.