How can we help?
Find answers and step-by-step guides for everything Substy.
Getting started
Connect your first creator account
Connect a creator during setup or from Creators, then finish the prompts shown for the selected platform.
Turn on AI Chatter for one creator
Select a creator, resolve setup blockers, choose an AI mode, and confirm when AI can reply.
Create and manage script templates
Add, edit, order, validate, and remove message templates in a script.
Explore the help center
Getting Started
Connect your first creator, complete verification, and learn the essential Substy workflow.
7 articlesAI Chatting
Understand how Substy's AI chatting system works and how to control it.
16 articlesIntelligence
Ask about your agency, review what Substy Intelligence can read and change, and manage its memory.
1 articleScripts & PPV
Create script templates, configure pricing and follow-ups, review performance, and manage Solo Bundles.
11 articlesMessages
Master the Messages interface — manage fan conversations, send media and PPVs, use split inbox, and organize your workflow.
10 articlesAutomation
Set up automated workflows that trigger messages, notifications, and actions based on fan behavior.
6 articlesSchedule & Shifts
Manage employee schedules, create shifts, set up recurring schedules, and track shift history and performance.
5 articlesEmployee Statistics
Track and analyze your team's performance with detailed metrics, revenue breakdowns, and the Golden Ratio insight.
4 articlesNotifications
Set up and manage notifications across Telegram, Discord, email, push, and in-app channels.
7 articlesTracking Links
Create, track, and optimize your creator traffic sources and measure conversions using tracking links.
1 articleBilling
Manage your wallet balance, set up payment methods, view invoices, and handle subscriptions.
4 articlesTeam Management
Set up your team, invite employees, assign roles and permissions, and manage your agency's workforce.
4 articlesFAQs & Troubleshooting
Find answers to common questions about Substy, troubleshoot issues, and get quick solutions.
7 articlesCreator Management
Manage your creators, edit profiles, handle vault media, and reconnect sessions.
7 articlesPayout & Earnings
Manage creator payouts, view earnings, request single or bulk withdrawals, and track payout history.
4 articlesBrowser
Access OnlyFans directly from your Substy dashboard using the built-in Browser. Manage sessions, browse securely, and work without switching tabs.
5 articles