Skip to content
SubstyHelp center
API docs Open Substy
Getting startedAI & automationMessages & scriptsTeamWorkspaceBilling & earnings
Billing & earnings
Billing & earnings
Overview
Add a payment methodUse the Billing pageManage wallet balance and low-balance alertsSubsty plans and pricing
Review payout request historyUnderstand creator payoutsWithdraw creator earningsView creator statements
Help centerBilling

Use the Billing page

Open in ChatGPTAsk questions about this pageOpen in ClaudeAsk questions about this page

Find the right Billing section for wallet, subscriptions, transaction history, and billing information.

1 min readUpdated September 9, 2026

Billing is a top-level item in the Substy sidebar. Its sections include Overview, Subscriptions, History, and Information. MCP limits also appears when MCP access is enabled for your agency and you have View billing access.

Access Billing

You need View billing access for Overview, Subscriptions, and History. Information appears only with Manage billing access.

Overview

Use Overview to see Wallet, Available Balance, Next Billing, Usage, and Recent transactions. Depending on your access, you may also see Add Credits, Manage Subscriptions, and Notifications.

Overview also shows Automatic top-up settings. For the distinction between one-time payments and saved-card controls, see Add a payment method.

Subscriptions

Use Subscriptions to review each creator's current plan and status. Applicable rows may offer Add Subscription, Change Plan, Cancel, retry, or Reactivate. Plan-changing actions require Manage subscriptions access for that creator.

History

Use History to search transactions and filter by date, status, type, or creator. CSV export appears only with Export billing CSV access.

Information

With Manage billing access, use Information to add or edit personal details, optional company and VAT details, and the address used for billing.

If Billing is unavailable

Ask an owner or role manager to grant the View billing access you need.

Related articles

Add a payment methodManage wallet balance and low-balance alertsSubsty plans and pricing

Still need help? Open Substy and contact support.

On this page

Access BillingOverviewSubscriptionsHistoryInformationIf Billing is unavailable

Ask AI

Answers from the Substy help center, with sources.

What would you like help with?

Answers from the Substy help center, with sources.