AI Chatting
Understand how Substy's AI chatting system works and how to control it.
16 articlesHow AI Chatter negotiates PPV prices
Understand how Fixed and Smart pricing guide AI Chatter when a fan negotiates a PPV price.
1 min readHow AI Chatter uses conversation memory
Understand how AI Chatter can use relevant earlier details while treating memory as best effort.
1 min readCustomize AI Chatter behavior
Adjust transition timing, script rotation, verified-creator messaging, AI disclosure, and emoji options for a creator.
1 min readCompare AI Chatter modes
Understand Manual only, Full AI Mode, Hybrid Mode, and reply availability for the selected creator.
1 min readFix AI Chatter when it is not replying
Use this checklist when AI Chatter is not replying for a creator or a specific fan.
2 min readAdd media context to a script template
Add a concise visual description to media attached to a script template and save it in the Context field.
2 min readHandle custom requests with an automation
Create a keyword-based automation that pauses AI replies for a matched fan and can alert your team.
2 min readWhat AI Chatter can do
Understand AI Chatter modes, scripts, scheduling, and the requirements to enable AI for a creator.
2 min readComplete creator information for AI Chatter
Complete and save the creator details required before AI Chatter can be enabled.
2 min readManage banned keywords
Review system terms and add, import, activate, deactivate, or remove custom banned keywords.
2 min readConfigure Hybrid Mode and stop conditions
Configure Hybrid Mode thresholds, understand AND and OR, and find conversations waiting for a human.
2 min readSet script rotation timing
Set the script rotation interval and understand what the timing does during active and inactive conversations.
2 min readHow AI Chatter follows platform guidelines
Understand the role and limits of AI Chatter safeguards and what to do if output looks wrong.
1 min readChoose and manage an AI persona
Choose a persona for one creator, or create and manage a custom communication preset.
1 min readShare AI issue details with support
Copy details from an affected conversation and share them privately with Substy support.
2 min readTest a conversation in AI Playground
Start a freeform test conversation or use an eligible Script or Solo Bundle, send test fan messages, and identify actions that change live settings.
4 min read