Understand schedules and shifts
Navigate the weekly schedule and understand how employee and AI shifts are created and managed.
Use the weekly schedule to coordinate employee and AI coverage by creator. Team Schedule requires Pro or Elite, is unavailable for MYM, and depends on your assigned schedule access.
Open the weekly schedule
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Open Team Management, then choose Shift Schedule. Users with schedule access but without broader team-management access can see My Schedule.
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Move between weeks or use Today to return to the current week.
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Use the available role, creator, and employee filters to narrow the calendar.
Creators appear in rows and the seven days appear in columns. Each schedule card shows its employee or AI assignment and time range. Hover over a card for its date, timezone, recurrence, creator, and employee details when applicable.
Create a shift
With schedule-management access, choose Add shift in an eligible future period. Fill with AI can also appear when the creator is eligible and its AI scheduling is configured.
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In Type & Assignment, choose AI or employees and select at least one creator. Employee shifts also need at least one employee.
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In Recurrence, choose whether the shift repeats. A weekly recurring shift needs at least one repeat day.
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In Dates & Time, choose the date or dates, time range, and timezone, then save the shift.
Schedule AI coverage
To use scheduled AI shifts, AI must have been activated for the creator in the current agency and configured to run during scheduled AI shifts. AI can be off between shifts and re-enabled by the schedule; a schedule cannot perform the creator's first AI activation. A creator set to Always On does not use AI shift blocks.
Edit or delete a schedule
Open an existing card to review its details. With schedule-management access, you can edit eligible future schedules or permanently delete a schedule after confirming the action.