Skip to content
SubstyHelp center
API docs Open Substy
Getting startedAI & automationMessages & scriptsTeamWorkspaceBilling & earnings
Team
Team
Overview
Set AI Chatter availability by team shiftsCreate and manage employee shiftsReview shift history and performanceUnderstand schedules and shiftsManage recurring schedules
Understand the Golden Ratio InsightUnderstand Creator StatisticsUnderstand Employee StatisticsFilter Employee Statistics
Invite and manage team members
The four default rolesHow permissions and data visibility workCreate and assign custom roles
Help centerSchedule & Shifts

Create and manage employee shifts

Open in ChatGPTAsk questions about this pageOpen in ClaudeAsk questions about this page

Create, edit, or delete one-time and recurring employee shifts with current schedule controls.

1 min readUpdated August 27, 2026

Managers open Team Management > Shift Schedule. Members with schedule-only access can use My Schedule for schedules available to them.

Check plan and access

Scheduling requires Pro or Elite. Schedule access is required to view the calendar and history. Schedule management access is also required to create, edit, or delete schedules.

Create an employee schedule

  1. Type & Assignment: Choose Add Schedule, set Schedule Type to Employee, then select at least one creator and at least one employee.

  2. Recurrence: Keep the schedule one-time or make it recurring Daily, Weekly, or Monthly. A recurring schedule can have an optional end date. Weekly schedules require repeat days.

  3. Dates & Time: Choose the date or start date, a preset or custom time range, and the timezone. An overnight range is shown as ending the next day.

Complete required fields

Creators, employees, dates, times, recurrence type, and Weekly repeat days must be complete when they apply. A new shift cannot use a past date.

Edit or delete a shift

With schedule management access, select an eligible shift to edit it. The editor can update the shift or delete it after a confirmation.

Related articles

Set AI Chatter availability by team shiftsReview shift history and performanceUnderstand schedules and shifts

Still need help? Open Substy and contact support.

On this page

Check plan and accessCreate an employee scheduleComplete required fieldsEdit or delete a shift

Ask AI

Answers from the Substy help center, with sources.

What would you like help with?

Answers from the Substy help center, with sources.