Manage fan details and notes
View and update access-dependent fan details, notes, financial context, and pinned conversations.
In Messages, select a fan to open the right panel. Use its Fan, Creator, and History tabs to review the available context.
Check access before editing
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The Fan tab shows activity.
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Editing fan information requires edit access.
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Financial details require separate access. Payday, salary, and job are available for editing only with that financial access.
Update fan details and notes
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Open the Fan tab for the selected fan.
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With edit access, update location and timezone, birthday and age, or interests as needed.
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Use Additional Information for available fields such as name, nickname, origins, hobbies, likes, dislikes, dreams, gender, and Other Notes.
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Select Save for changes in Additional Information.
Information that may be display-only
Existing list and inbox-assignment information can appear when available. Do not expect to edit those values from this panel.
Pin or unpin the conversation
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Use the pin action in the conversation header.
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Find pinned conversations in the top navigation.
Fix common problems
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A field is missing or read-only: check whether it requires fan-edit or financial access.
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An Additional Information change was not kept: make the change again and select Save.
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A pinned conversation is not at the top of the inbox: look for it in the top navigation.