SubstyHelp center

Use Message Manager

Search, filter, review, export, and unsend eligible sent messages when the controls are available.

Use Message Manager to review messages sent by AI and employees. Open CRM > Message Manager when the page is available to you.

Review sent messages

Each row shows the message content, fan, creator, sender, status, and date. A price also appears when the message has one.

Search, filter, and sort

  1. Use Search to find relevant messages.

  2. Narrow the table by date, creator, sender, employee, status, reverted state, media presence, or price.

  3. Sort by date or price when you need a different order.

  4. Choose Export only when that control is shown.

Export messages

  1. Choose Export when the control is available.
  2. Select Filtered messages to keep the current filters, or All messages to ignore them. Your access still limits which creators can be exported.
  3. Review the destination email and choose Export CSV.
  4. After Export started appears, wait for the download link at your account email. The CSV is prepared in the background, not downloaded immediately.

Open fan details

Select a message row to open the available fan details. They appear beside the table on desktop and in a panel on mobile.

Unsend eligible messages

Unsend is limited to eligible messages that are still inside the current unsend window.

  1. Choose Unsend for one eligible message, or select eligible messages and use the group action.

  2. Confirm the action.

  3. After a successful unsend, the message is marked Reverted.

Automatic refresh

The table refreshes automatically. The refresh does not promise a fixed interval or immediate completeness.

Still need help? Open Substy and contact support.