We lost connection with your creator account
What the disconnected-creator warning means and where to reconnect the account.
The amber We lost connection with your creator account banner means Substy needs you to reconnect the selected creator before account-dependent features can continue normally.
What to do
Use the current reconnect guide for the full workflow: Reconnect a disconnected creator account.
What can be affected while disconnected
-
Messages, AI Chatter, automations, statistics sync, scheduled content, and other platform-dependent actions may pause or fail until the creator is reconnected.
-
Your Substy setup is not removed just because the creator disconnected.
-
If verification is requested during reconnect, complete the prompts shown for that creator account.