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Contact Substy support

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Contact the Substy team from the app and share useful details without exposing private information.

1 min readUpdated September 9, 2026

When you are signed in, use the in-app help launcher to contact the Substy team about an account question or product issue.

Start a support request

  1. Open the in-app help launcher.

  2. Describe the visible symptom and the steps you already tried.

  3. Add the creator display name when relevant, the approximate time and timezone, and the exact visible error text.

  4. If a screenshot would help, review it carefully before attaching it.

Check screenshots for private data

Do not attach a screenshot that shows private fan messages, explicit media, balances, payment details, or other private workspace information.

Keep sensitive details out of the request

Never send passwords, authentication or verification codes, verification links, webhook URLs, access tokens, payment-card details, or private fan content.

Submit a product idea

For a product idea, choose Request Feature in the sidebar instead of opening a support request.

Related articles

Does Substy include proxy support?We lost connection with your creator accountSupported platforms and feature availability

Still need help? Open Substy and contact support.

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Start a support requestCheck screenshots for private dataKeep sensitive details out of the requestSubmit a product idea

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