Why a page or action is unavailable
Check the selected creator, your access, the creator's plan, and platform availability when a page or action is missing or locked.
Unavailable access can look different across Substy. A page or action may be hidden, locked, disabled, read-only, or replaced by Not Available or Upgrade Required.
Check these first
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Select the intended creator. Feature access is checked for the creator you selected.
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Ask an owner or admin to review your access. They should check your role and access to that creator.
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If you see Upgrade Required, check the creator's plan. If you cannot manage billing, ask an owner or admin.
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If you see Not Available, check the platform. The feature is not available for the selected creator's platform.
Report the missing access
If access still looks wrong, give your owner or admin:
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The page or action name.
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The selected platform.
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The exact message shown.
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A screenshot with sensitive information hidden.
Hide names, private messages, media, and account details. Never share passwords or verification codes.
For a platform comparison, see Supported platforms and feature availability.