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We lost connection with your creator account

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What the disconnected-creator warning means and where to reconnect the account.

1 min readUpdated September 7, 2026

The amber We lost connection with your creator account banner means Substy needs you to reconnect the selected creator before account-dependent features can continue normally.

What to do

Use the current reconnect guide for the full workflow: Reconnect a disconnected creator account.

What can be affected while disconnected

  • Messages, AI Chatter, automations, statistics sync, scheduled content, and other platform-dependent actions may pause or fail until the creator is reconnected.

  • Your Substy setup is not removed just because the creator disconnected.

  • If verification is requested during reconnect, complete the prompts shown for that creator account.

Related articles

Does Substy include proxy support?Supported platforms and feature availabilityWhy a page or action is unavailable

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What to doWhat can be affected while disconnected

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