Skip to content
SubstyHelp center
API docs Open Substy
Getting startedAI & automationMessages & scriptsTeamWorkspaceBilling & earnings
Workspace
Workspace
Overview
Set personal notification preferencesUse the notification feedConfigure agency notificationsUnderstand Substy notificationsConnect Discord notificationsEnable browser notificationsConnect Telegram notifications
Create and review tracking links
Reconnecting a Creator After Logging Out of All SessionsComplete a creator profileManage media in the VaultCreate and manage StoriesSet AI mode for multiple creatorsSet a Fanvue monthly subscription priceManage your Telegram connection and AI settings
Browser security and privacyWhat Browser lets you doOpen BrowserManage Browser sessionsTroubleshoot Browser
Help centerNotifications

Configure agency notifications

Open in ChatGPTAsk questions about this pageOpen in ClaudeAsk questions about this page

Configure permitted agency channels, default events, and creator event overrides.

1 min readUpdated September 2, 2026

Set up agency-level Discord or Telegram notifications, then choose default events and creator-specific overrides where your access allows.

Check access

  • Open Notifications and choose Agency. You need View notifications settings access.

  • Agency notification features require a Pro or Elite plan and the matching management access for each control.

  • Discord and default-event controls require Manage agency notifications access. Telegram linking requires Manage Telegram links access.

  • Creator Event Overrides require creator scope and Manage creator notifications access.

Choose channels and default events

  1. Use the Discord or Telegram options shown for your agency.

  2. Under Default Events, choose from Purchase, New Message, Handover, New Subscriber, Script Exhausted, and Low Balance.

Set creator overrides

  1. Open Creator Event Overrides and choose a creator within your scope.

  2. Keep the creator on the default events or choose explicit event values.

  3. Use Reset to defaults when you want to clear that creator’s overrides.

Related articles

Set personal notification preferencesUse the notification feedUnderstand Substy notifications

Still need help? Open Substy and contact support.

On this page

Check accessChoose channels and default eventsSet creator overrides

Ask AI

Answers from the Substy help center, with sources.

What would you like help with?

Answers from the Substy help center, with sources.