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Help centerBrowser

Troubleshoot Browser

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Fix common Browser access, loading, platform, and creator-verification issues.

1 min readUpdated September 4, 2026

Use this checklist when Browser is unavailable or does not open.

Check the creator

  1. Select the creator you intend to use.

  2. If the creator is pending or unverified, complete the verification requested by Substy.

  3. Complete two-factor verification when Substy asks for it.

  4. Browser is not available for Fanvue creators.

Check Browser access

  • Confirm that Elite is available for your workspace.

  • Confirm that your role includes the Access browser capability.

Retry the launch

  1. Refresh the page.

  2. Choose Try again or Open Browser again when that option appears.

Reconnect the creator

If the creator connection needs attention, open Creator management, reconnect the creator, then return to Browser.

Contact support

If the problem continues, contact support and include the visible error wording and the step that failed.

Related articles

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Check the creatorCheck Browser accessRetry the launchReconnect the creatorContact support

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