Add a free opening message to a script

Create an opening step as a regular template placed first in the script. There is no separate Introduction Messages setting in the current editor. You need the Manage templates permission.

Create the opening template

1. Select a creator, open CRM > Scripts, and select the script.

2. Choose Add template and enter a clear Template Name.

3. Under Message, turn off AI Mode and write a short opening message.

4. Leave Pricing as Free. Media is optional for this manually written free template.

5. Choose Create Template.

6. Drag the new template to position 1 so it is the first step.

Check the script before use

• If you later turn on AI Mode for this template, attach at least one media item.

• If the full script is available to AI, the script must still meet the readiness guidance shown in Scripts, including usable templates and the total-price minimum displayed for that creator.

• Keep the opening concise and review how it fits the next step. No specific wording or number of opening steps guarantees a result.

For full template validation, see Create and manage script templates. For script-level availability, see Configure and reuse scripts.