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Help centerMessages

Navigate Messages

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Choose a creator, move between conversations, use current filters, and open available fan information.

1 min readUpdated September 2, 2026

Use Messages to move between the conversations available for an assigned creator.

Open Messages

  1. Open Messages.

  2. Choose an assigned creator that is connected.

  3. Complete the requested verification if Substy asks for it.

Move around on desktop or mobile

  • On desktop, use the pinned-conversation bar, collapsible conversation list, active conversation, and fan-information panel when it is available.

  • On mobile, switch between the conversation list and the active conversation. Open fan information separately when it is available.

Find a conversation

  • Search conversations or choose All or Unread.

  • Use Handoff when it is available.

  • Use pinned lists or the current Sort & Filter controls to narrow the list further.

Open available conversation details

The conversation header and the Fan, Creator, and History tabs show only the actions and information available to you.

If an option is unavailable

Available filters and actions can vary by creator platform, creator settings, plan, and your access. Recheck the selected creator when the layout or controls differ.

Related articles

Set up Split Inbox and filtersSend and schedule Mass MessagesUse Message Manager

Still need help? Open Substy and contact support.

On this page

Open MessagesMove around on desktop or mobileFind a conversationOpen available conversation detailsIf an option is unavailable

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