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Help centerMessages

Set up Split Inbox and filters

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Configure 2–9 Split Inboxes in Messages and use inbox, conversation, and sender filters.

1 min readUpdated September 10, 2026

Open Messages to configure Split Inbox and filter the conversation list. Split Inbox is available on Pro and Elite plans.

Configure Split Inbox

  1. Open Messages.

  2. Open Split Inbox.

  3. Enable Split Inbox.

  4. Choose between 2 and 9 inboxes.

  5. Save the configuration.

When Split Inbox is enabled, unassigned conversations are automatically assigned as they load, favoring inboxes with fewer fans. Existing assignments are kept during this process; saving the configuration does not immediately distribute every conversation or guarantee equal inbox sizes.

Filter by inbox

  • Select Default (All) to see every conversation.

  • Select one or more inboxes to show those inboxes in the same conversation list.

Filter conversations and senders

Conversation filters include:

  • All

  • Unread

  • Available fan lists

  • Handoff when the selected creator uses Hybrid mode

When AI sender filtering is available, open Sort & Filter and choose:

  • All

  • AI Only

  • Employee Only

If Split Inbox is unavailable

Viewing configured inboxes and changing the Split Inbox setup use separate access. If you cannot view inboxes or configure Split Inbox, ask an owner or admin to review your access.

Related articles

Send and schedule Mass MessagesUse Message ManagerNavigate Messages

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Configure Split InboxFilter by inboxFilter conversations and sendersIf Split Inbox is unavailable

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