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Help centerMessages

Turn off AI Chatter for one fan

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Disable or re-enable automated replies for one fan while keeping manual messaging available.

1 min readUpdated September 7, 2026

Turn off AI Chatter for one fan when you want new replies in that conversation to remain manual.

Before you start

The fan-level AI control is available when AI Chatter is enabled for the selected creator. Changing it requires Edit fans access.

Turn off AI Chatter

  1. Open the fan's conversation.

  2. On desktop, use the AI status switch in the conversation header.

  3. On mobile, open More and choose Disable AI.

What stays available

  • AI Chatter cannot send new automated replies to that fan while the control is off.

  • You can continue replying manually when you have Send messages access.

  • The existing conversation and visible fan details remain available.

Turn AI Chatter back on

Use the same fan-level control to re-enable AI Chatter for that fan.

If you cannot change the control

Check that AI Chatter is enabled for the selected creator. If the control is visible but the change fails, ask an owner or admin to review your Edit fans access.

Related articles

Set up Split Inbox and filtersSend and schedule Mass MessagesUse Message Manager

Still need help? Open Substy and contact support.

On this page

Before you startTurn off AI ChatterWhat stays availableTurn AI Chatter back onIf you cannot change the control

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