Add messages after PPV media

Follow-up Messages are messages that Substy handles in order after a PPV message. Each follow-up can contain text or media, its own delay, and optional stop conditions.

Open Follow-up Messages

Open CRM → Scripts, then open the script and template you want to edit. Choose Follow-up Messages in the template editor.

Configure each follow-up

1. Choose Add Follow-up.

2. Add text, media, or both. Each follow-up needs at least one of them.

3. Set the Delay.

4. Choose any Stop Conditions you need.

5. Add more follow-ups and reorder them into the sequence you want.

How delays and order work

Substy handles the follow-ups in the order shown after the PPV message, using the delays you set. The exact send time can vary.

Use stop conditions

A selected stop condition prevents that follow-up from being sent when the relevant action has already happened:

• The message was read.

• The fan replied.

• The PPV was purchased.