Create and manage script templates

Templates are the ordered message steps inside a script. Select a creator, open CRM > Scripts, and choose a script. You need the Manage templates permission to create or change its templates.

Add a template

Select the script and choose Add template.
Enter a Template Name.
Under Message, either write the message yourself or turn on AI Mode after attaching media. A manually written template needs text; AI Mode needs at least one media item.
Open Medias to attach and order media. Add Follow-up Messages and Creator Tags when those controls are available and useful.
Open Pricing and keep the template Free or configure a paid price.
Choose Create Template.

Validate media and pricing

A paid template needs at least one paid media item that is not marked as preview.
Preview media can only be used in a paid template that also contains paid media.
Creator Tags and preview controls appear only where the connected platform supports them.
The editor allows up to 40 media items in the template's main message, but platform limits can be lower. For MYM, use no more than 5 media items in the main message and no more than 5 in each follow-up message. Saving is rejected if any message exceeds that platform limit.

Add follow-up messages

A follow-up can contain text or media and a wait time. Completely empty follow-up rows are not saved. Review each configured follow-up before saving the template.

Edit, reorder, or delete templates

Open a template card to edit its content, media, follow-ups, tags, or pricing.
Drag template cards to change their order in the script.
Choose Delete and confirm to permanently remove a template.

Start from the Template Library

When Browse Template Library is visible, you can use it to add a starter script structure. Review every step, attach your own media, and confirm the script is complete before enabling it.