Add media context to a script template
Add a concise visual description to media attached to a script template and save it in the Context field.
Use the Context field to describe what appears in media attached to a script template. When a Script is eligible to start, AI Chatter can use this description to keep details such as the setting, activity, and outfit consistent before the content is offered.
Before you start
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You need Manage templates access to edit the template and open its attached media details.
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You need Manage media access to save changes to Context.
Add context to attached media
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Open CRM → Scripts, choose a script, and open the template you want to edit.
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Expand Medias. If the media is not attached yet, choose Add Media and attach it.
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Select the attached media thumbnail to open Edit Media.
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In Context, enter a short description of what appears in the media. The field accepts up to 300 characters.
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Select Save Changes.
Write useful context
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Describe visible details such as the setting, outfit, pose, or activity.
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Use concrete wording and focus on what someone can see.
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Keep the description concise enough to fit the 300-character limit.
If you cannot edit the context
If you cannot edit the template or open its attached media details, ask a workspace owner to review your Manage templates access. If Save Changes fails, ask them to review your Manage media access.