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Share AI issue details with support

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Copy details from an affected conversation and share them privately with Substy support.

2 min readUpdated September 10, 2026

Use Copy Debug Info when you need to give Substy support context about an AI issue in a specific conversation. The copied block contains sensitive diagnostic references, so share it only in a private support conversation.

Copy and share the issue details

  1. Open Messages and select the conversation where the AI issue occurred.

  2. Open the fan details panel and scroll to the bottom of the fan tab.

  3. Choose Copy Debug Info. The control briefly displays Copied, but that label alone does not confirm that the clipboard was updated.

  4. Paste into the message draft of a private conversation with Substy support. Before sending, check that the diagnostic block was pasted rather than unrelated clipboard content. Do not post it publicly or share it with unrelated third parties.

  5. Add what happened, what you expected, the approximate time and timezone, and the relevant AI message or action.

Protect private information

  • Before attaching a screenshot, remove or hide fan messages, explicit media, balances, payment data, and other private workspace information.

  • Never add sign-in secrets, verification details, payment-card information, or unrelated private content to the support conversation.

If Copy Debug Info is unavailable or nothing is pasted

Contact Substy support and state which conversation and approximate time are affected. You can still report the issue without the copied details.

Related articles

How AI Chatter negotiates PPV pricesHow AI Chatter uses conversation memoryCustomize AI Chatter behavior

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Copy and share the issue detailsProtect private informationIf Copy Debug Info is unavailable or nothing is pasted

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