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Help centerAI Chatting

How AI Chatter follows platform guidelines

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Understand the role and limits of AI Chatter safeguards and what to do if output looks wrong.

1 min readUpdated September 7, 2026

AI Chatter includes safeguards intended to help you follow the rules of the connected platform.

What the safeguards mean

  • They are intended to help you follow the connected platform's rules.

  • AI Chatter is designed to decline requests to pay outside the connected platform and guide the fan back to completing the purchase there.

  • They are not a compliance guarantee and do not replace your responsibility to review account activity.

  • You remain responsible for following the rules that apply to each connected account.

If output looks wrong or unsafe

  1. Pause AI for the affected conversation or creator.

  2. Review the affected account activity before continuing.

  3. Contact Substy support for help. If support asks for issue details, use Share AI issue details with support.

Related articles

How AI Chatter negotiates PPV pricesHow AI Chatter uses conversation memoryCustomize AI Chatter behavior

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